Community FAQ
Here are the most commonly asked questions!
Community FAQ
Here are the most commonly asked questions!
Community FAQ
Here are the most commonly asked questions!
Community FAQ
Here are the most commonly asked questions!
Community FAQ
Here are the most commonly asked questions!
Frequently asked questions
Where do I start?
The Start Here guide walks you through everything - how the community works, what to do in your first week, and where to find resources.
Where do I start?
The Start Here guide walks you through everything - how the community works, what to do in your first week, and where to find resources.
What is the monthly challenge?
Each month we set a focused communication challenge for the community. It's designed to be practical - something you can apply in your real conversations, not just theory. Past challenges have covered storytelling structure, active listening, vocal variety, and more. The current challenge is always pinned in the community, or you can head to the Challenges page itself!
What is the monthly challenge?
Each month we set a focused communication challenge for the community. It's designed to be practical - something you can apply in your real conversations, not just theory. Past challenges have covered storytelling structure, active listening, vocal variety, and more. The current challenge is always pinned in the community, or you can head to the Challenges page itself!
Do I need to complete every challenge?
No, of course not! Participate in the ones that resonate, or sound fun (or challenging)! Some months you'll go all in, some months you'll observe. Both are fine.
Do I need to complete every challenge?
No, of course not! Participate in the ones that resonate, or sound fun (or challenging)! Some months you'll go all in, some months you'll observe. Both are fine.
What does #nonails mean?
It's our shorthand for how we give feedback. No tearing people down, no harsh criticism. When you engage with someone's work, focus on what's working and what could be stronger. Always kind, always specific, always about the performance rather than the person.
What does #nonails mean?
It's our shorthand for how we give feedback. No tearing people down, no harsh criticism. When you engage with someone's work, focus on what's working and what could be stronger. Always kind, always specific, always about the performance rather than the person.
Can I give someone feedback on their video?
Only if they've asked for it. Look if they've asked for feedback, or left a #feedback tag. If it's there, they're inviting input. If it's not, enjoy their work and leave encouragement, but hold the critique unless they request it.
Can I give someone feedback on their video?
Only if they've asked for it. Look if they've asked for feedback, or left a #feedback tag. If it's there, they're inviting input. If it's not, enjoy their work and leave encouragement, but hold the critique unless they request it.
Are there live sessions or calls?
Yes. We run regular live sessions, Q&As, and community events. Check the events calendar for the current schedule. 👉 [Click here for our Events page]
Are there live sessions or calls?
Yes. We run regular live sessions, Q&As, and community events. Check the events calendar for the current schedule. 👉 [Click here for our Events page]
What if I can't make a live session?
Most sessions are recorded and made available in the community afterward. Don't let scheduling hold you back - engage with the recordings and drop your thoughts in the discussion thread!
What if I can't make a live session?
Most sessions are recorded and made available in the community afterward. Don't let scheduling hold you back - engage with the recordings and drop your thoughts in the discussion thread!
I've been a member for a while but haven't been active. Can I jump back in?
Absolutely. There's no penalty for going quiet. Head back to the Start Here guide to reorient yourself, check out the current monthly challenge, and jump into a conversation. The community is always here.
I've been a member for a while but haven't been active. Can I jump back in?
Absolutely. There's no penalty for going quiet. Head back to the Start Here guide to reorient yourself, check out the current monthly challenge, and jump into a conversation. The community is always here.
How much time should I commit each week?
There's no minimum. Even 15–20 minutes a week: watching one video, leaving a couple of comments, working on the monthly challenge adds up. Consistency matters more than volume.
How much time should I commit each week?
There's no minimum. Even 15–20 minutes a week: watching one video, leaving a couple of comments, working on the monthly challenge adds up. Consistency matters more than volume.
How do I cancel my subscription?
Email support@vinhgiang.com and the team will take care of it for you.
How do I cancel my subscription?
Email support@vinhgiang.com and the team will take care of it for you.
How do I update my payment details?
Email support@vinhgiang.com and we'll walk you through it.
How do I update my payment details?
Email support@vinhgiang.com and we'll walk you through it.
I'm having a technical issue with the platform, who do I contact?
Email support@vinhgiang.com with a description of the issue and any screenshots if possible. We'll get back to you as quickly as we can.
I'm having a technical issue with the platform, who do I contact?
Email support@vinhgiang.com with a description of the issue and any screenshots if possible. We'll get back to you as quickly as we can.
Still have a question?
If you can't find what you're looking for here, email Dan at dan@vinhgiang.com or post your question in the community. Someone will point you in the right direction.
Still have a question?
If you can't find what you're looking for here, email Dan at dan@vinhgiang.com or post your question in the community. Someone will point you in the right direction.